Overview

The Pet Food Express ‘Pet Professional’ discount program ("Program") is open to California residents of at least 18 years of age, who provide and maintain a working email address and who register a unique 10-digit member ID found on an applicable membership card issued by a Pet Food Express registered community pet-centric businesses. By joining the Program, you represent that you are at least 18 years of age, and by using this Program, you agree to the rules of the Program. If you are between 18 and the age of majority (18 or 19 years old, depending on where you live), you agree that you have obtained permission from your parent or legal guardian to be a member of the Program. Your membership is non-transferable and is subject to present and future Program rules. Your membership is valid only at participating Pet Food Express retail store locations and online at www.petfood.express. Membership in the Program is voluntary.

The following terms are specific to the Program, and along with Pet Food Express’ terms of use and privacy policy (both of which are incorporated herein by reference), together govern participation in the Program and Pet Food Express’ use of personal information provided under the Program (collectively, these terms, the terms of use, and the privacy policy constitute the "Agreement"). Your consent to the Program is subject to these terms. In the event and to the extent of any conflict between these terms and the terms of use and/or the privacy policy, these terms will govern. Anyone not agreeing with these terms should not participate in the Program.

Eligibility

The Program is open to California residents of at least 18 years of age who are employed by or otherwise actively support the daily work of one of Pet Food Express’ registered community pet-centric business partners. Pet Food Express is not responsible for verifying an individual’s status with the business. Pet Food Express reserves the right to deny membership to an individual or to a group at any time, for any reason allowed under applicable law.

Enrollment

To enroll in the Program, individuals must verify their eligibility through and receive a valid membership card from their associated community pet-centric business. Examples of eligible businesses include but are not limited to veterinary practice, pet grooming, pet boarding and home care, and pet exercise and training. Eligible businesses are responsible for ordering membership cards from Pet Food Express for their employees; Pet Food Express does not distribute individual membership cards. If an individual works with an eligible business and is unsure whether that business participates in the Program, they should check with the business directly regarding the Program, or can email the Pet Food Express team responsible for the Program at adoptions@petfoodexpress.com.

Once an individual has received a valid membership card from their eligible business, they must activate their card online at www.petfood.express to participate in the Program. To enroll, an individual must have or create an account on www.petfood.express with a valid email address, and must register the 10-digit unique Membership ID found on their valid membership card.

Offer

Program members receive a discount of 10% off of food and cat litter, and 20% off of other items including 20% off of the self-serve pet wash. Discount is applicable online at www.petfood.express and in-store.

To receive the discount online, an individual member must be logged into the account the valid membership card is registered to when checking out; to receive the discount in-store, the individual member must show their valid membership card at checkout. Pet Food Express reserves the right to modify this discount at any time, or to exclude certain items or categories. Pet Food Express is not responsible for offering the discount to customers who do not have their valid membership card with them, regardless of that individual’s status in the Program.

Pet Professional discounts cannot be combined with other coupons or offers, including but not limited to sale pricing, Pet Food Express coupons, or the Buy Three Get The Fourth Free Program. B3G4F is not available online and some online pricing and availability may vary from in-store. Discount is not applicable on AutoDelivery orders.

For the purpose of deciding the 10% and 20% discount categories, Pet Food Express defines “food” as including but not limited to kibble, canned food, and cooked and raw frozen and shelf-stable home-prepared offerings; “cat litter” as commercial substrates marketed for sanitary feline litter box use; and “other items” as including but not limited to treats, toys, flea & tick solutions, collars, leashes, training tools, containment options, beds, home accessories, grooming products, travel solutions, supplements, first aid and other wellness products, and apparel. Pet Food Express reserves the right to reclassify an item as necessary or to exclude it altogether at Pet Food Express’ discretion and/or the manufacturer’s request.

General Terms of Program

Membership cards are issued and are valid per individual, not per household. Limit 1 Program membership per person and email address. If there is a dispute regarding ownership of the email address used to enroll in the Program, the owner will be deemed to be the natural person who is assigned to the submitted email address by the internet provider, online service provider, or other organization (e.g., business, educational institution, etc.) that is responsible for assigning email addresses for the domain associated with the submitted email address. Member is responsible for providing correct email address and membership card ID, as well as updating email address used in the Program should it change.

The Program sends transactional emails related to membership including but not limited to the following: welcome email; recurring membership status emails and updates; targeted information based on partner affiliation; reminder of upcoming membership expiration; etc. To not receive these transactional emails, you must cancel your membership. These transactional emails will be in addition to any brand marketing emails you may otherwise have subscribed to receive.

By enrolling in the Program, you will also be signed up to receive marketing emails from Pet Food Express. To stop receiving marketing emails, click on the self-service unsubscribe link found in the footer of any marketing email, or follow the instructions in the privacy policy. Unsubscribing from marketing emails does not also unsubscribe you from Program-specific transactional emails.

To cancel your membership, please contact the Pet Food Express department responsible for the Program by email at adoptions@petfoodexpress.com or by phone at (510) 924-3398.

You will periodically (not more than once per calendar year) be asked to renew your membership by providing a confidential code distributed only to registered eligible businesses. If you are unable to submit this code in a reasonable period of time, your membership may be cancelled.

Pet Food Express reserves the right to change, suspend, or terminate the Program or any of its associated terms at any time and in any manner with or without notice. Any subsequent terms supersede prior versions. Member’s eligibility for associated discount in-store and online are forfeited if membership is cancelled, terminated, or otherwise closed, or upon Program termination.