Overview
The Pet Food Express ‘Pet Superhero’ discount program ("Program") is
open to California residents of at least 18 years of age, who provide
and maintain a working email address and who register a unique
10-digit member ID found on an applicable membership card issued by a
Pet Food Express registered non-profit partner. By joining the
Program, you represent that you are at least 18 years of age, and by
using this Program, you agree to the rules of the Program. If you are
between 18 and the age of majority (18 or 19 years old, depending on
where you live), you agree that you have obtained permission from your
parent or legal guardian to be a member of the Program. Your
membership is non-transferable and is subject to present and future
Program rules. Your membership is valid only at participating Pet Food
Express retail store locations and online at www.petfood.express.
Membership in the Program is voluntary.
The following terms are specific to the Program, and along with Pet
Food Express’ terms of use and privacy policy (both of which are
incorporated herein by reference), together govern participation in
the Program and Pet Food Express’ use of personal information provided
under the Program (collectively, these terms, the terms of use, and
the privacy policy constitute the "Agreement"). Your consent to the
Program is subject to these terms. In the event and to the extent of
any conflict between these terms and the terms of use and/or the
privacy policy, these terms will govern. Anyone not agreeing with
these terms should not participate in the Program.
Eligibility
The Program is open to is open to California residents of at least 18
years of age who are employed by, volunteer with, provide foster or
hospice care for, or otherwise actively support the daily work of one
of Pet Food Express’ registered non-profit partners. Pet Food Express
is not responsible for verifying an individual’s status with the
non-profit partner. Pet Food Express reserves the right to deny
membership to an individual or to a group at any time, for any reason
allowed under applicable law.
Enrollment
To enroll in the Program, individuals must verify their eligibility
through and receive a valid membership card from their associated
registered non-profit partner. Non-profits are responsible for
ordering membership cards from Pet Food Express for their employees,
volunteers, fosters, etc; Pet Food Express does not distribute
individual membership cards. If an individual works with a non-profit
partner and is unsure whether that partner participates in the
Program, they should check with the partner directly regarding the
Program, or can email the Pet Food Express team responsible for the
Program at adoptions@petfoodexpress.com.
Once an individual has received a valid membership card from their
registered non-profit partner, they must activate their card online at
www.petfood.express to participate in the Program. To enroll, an
individual must have or create an account on www.petfood.express with
a valid email address, and must register the 10-digit unique
Membership ID found on their valid membership card.
Offer
Program members receive a discount of 10% off of food and cat litter,
and 20% off of other items including 20% off of the self-serve pet
wash. Discount is applicable online at www.petfood.express and
in-store.
To receive the discount online, an individual member must be logged
into the account the valid membership card is registered to when
checking out; to receive the discount in-store, the individual member
must show their valid membership card at checkout. Pet Food Express
reserves the right to modify this discount at any time, or to exclude
certain items or categories. Pet Food Express is not responsible for
offering the discount to customers who do not have their valid
membership card with them, regardless of that individual’s status in
the Program.
Pet Superhero discounts cannot be combined with other coupons or
offers, including but not limited to sale pricing, Pet Food Express
coupons, or the Buy Three Get The Fourth Free Program. B3G4F is not
available online and some online pricing and availability may vary
from in-store. Discount is not applicable on AutoDelivery orders.
For the purpose of deciding the 10% and 20% discount categories, Pet
Food Express defines “food” as including but not limited to kibble,
canned food, and cooked and raw frozen and shelf-stable home-prepared
offerings; “cat litter” as commercial substrates marketed for sanitary
feline litter box use; and “other items” as including but not limited
to treats, toys, flea & tick solutions, collars, leashes, training
tools, containment options, beds, home accessories, grooming products,
travel solutions, supplements, first aid and other wellness products,
and apparel. Pet Food Express reserves the right to reclassify an item
as necessary or to exclude it altogether at Pet Food Express’
discretion and/or the manufacturer’s request.
General Terms of Program
Membership cards are issued and are valid per individual, not per
household. Limit 1 Program membership per person and email address. If
there is a dispute regarding ownership of the email address used to
enroll in the Program, the owner will be deemed to be the natural
person who is assigned to the submitted email address by the internet
provider, online service provider, or other organization (e.g.,
business, educational institution, etc.) that is responsible for
assigning email addresses for the domain associated with the submitted
email address. Member is responsible for providing correct email
address and membership card ID, as well as updating email address used
in the Program should it change.
The Program sends transactional emails related to membership including
but not limited to the following: welcome email; recurring membership
status emails and updates; targeted information based on partner
affiliation; reminder of upcoming membership expiration; etc. To not
receive these transactional emails, you must cancel your membership.
These transactional emails will be in addition to any brand marketing
emails you may otherwise have subscribed to receive.
By enrolling in the Program, you will also be signed up to receive
marketing emails from Pet Food Express. To stop receiving marketing
emails, click on the self-service unsubscribe link found in the footer
of any marketing email, or follow the instructions in the privacy
policy. Unsubscribing from marketing emails does not also unsubscribe
you from Program-specific transactional emails.
To cancel your membership, please contact the Pet Food Express
department responsible for the Program by email at
adoptions@petfoodexpress.com or by phone at (510) 924-3398.
You will periodically (not more than once per calendar year) be asked
to renew your membership by providing a confidential code distributed
only to registered non-profit partners. If you are unable to submit
this code in a reasonable period of time, your membership may be
cancelled.
Pet Food Express reserves the right to change, suspend, or terminate
the Program or any of its associated terms at any time and in any
manner with or without notice. Any subsequent terms supersede prior
versions. Member’s eligibility for associated discount in-store and
online are forfeited if membership is cancelled, terminated or
otherwise closed, or upon Program termination.
Privacy Policy
