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Delivery Areas

Right now, we offer delivery to San Francisco, the Peninsula, the East Bay and the South Bay. 

In store pick-up is currently available at 40 Pet Food Express locations in San Francisco, the Peninsula, the East Bay and the South Bay.

Live elsewhere? Stay tuned. We plan to expand this service to more areas in the near future.

Delivery Schedule

Whether you need it now or have time to wait, we can work with your schedule. Deliveries can be same day or scheduled up to 6 days in advance.

The chart below represents the delivery windows for a majority of our stores, individual store times may vary. Delivery window options are presented at checkout.

 

Monday - Saturday 

ORDER PLACED BY

EARLIEST DELIVERY WINDOW

8AM 10AM - 1PM
10AM 12PM - 3PM
12PM 2PM - 5PM
2PM 4PM - 7PM
4PM 6PM - 8PM
Sunday 

ORDER PLACED BY

EARLIEST DELIVERY WINDOW 

9AM 11AM - 2PM
11AM 1PM - 4PM
1PM 3PM - 6PM
3PM 5PM - 7PM

Cost

Delivery is FREE for orders over $30, excluding tax. Otherwise, we offer same-day delivery for just $4.99. 

In store pick-up is always complimentary.

Order Tracking

Want to track your order? Sign in on the top right corner. If you need more information, our delivery service can always be reached directly at 1-800-673-9712, or you can reach Pet Food Express at 415-759-7777.

Do you see “Returned to Sender” as the tracking status? This means our courier was unable to deliver your order and you will be automatically refunded within 24 hours.

Cancellations

Need to cancel your order? Call us at 415-759-7777. Please note that delivery fees are non-refundable once your delivery driver has been dispatched. 

We’ll hold store pick-up orders for 48 hours after the scheduled pick-up time. If the order is not picked up in that time, we will issue an automatic refund.

Returns

Problem with your purchase? Don’t hesitate to bring it back for a full refund. Even if it’s been opened, and even if there’s slobber on it. Just come in to any Pet Food Express location. While you’re here, we would love to speak with you to help you find the right solution for your needs. 

To make it easy, please bring a copy of your receipt, valid ID, and the credit card used for purchase. Please also bring the product with you, even if it is opened or otherwise impractical for resale. We repackage and donate opened but usable products to local animal rescue groups.

Go to www.petfoodexpress.com/stores for a full list of Pet Food Express locations. Delivery fees are only refundable if we made an error in fulfilling or delivering your order.

Buy 3, Get the 4th Free

Many of our vendors have what are called Minimum Advertised Pricing policies that govern the prices at which we can advertise their products outside of our physical locations. This includes displaying prices in online stores. Because of this, we cannot offer our Buy 3 discount for online purchases. Our in-store B3G4F program has not changed.