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Delivery Areas

Right now, we offer delivery to San Francisco, the Peninsula, the East Bay, the South Bay, the North Bay, Sacramento and LA. Unfortunately, we do not offer nationwide shipping at this time.

In store pick-up is currently available at 59 Pet Food Express locations in San Francisco, the Peninsula, the East Bay, the South Bay, the North Bay, Sacramento and LA.

Delivery Schedule

Whether you need it now or have time to wait, we can work with your schedule. Deliveries can be same day or scheduled up to 6 days in advance.

The chart below represents the delivery windows for a majority of our stores, individual store times may vary. Delivery window options are presented at checkout.

 

Monday - Saturday 

ORDER PLACED BY

EARLIEST DELIVERY WINDOW

7AM 10AM - 1PM
9AM 12PM - 3PM
11AM 2PM - 5PM
2PM 5PM - 8PM
Sunday 

ORDER PLACED BY

EARLIEST DELIVERY WINDOW 

8AM 11AM - 2PM
10AM 1PM - 4PM
12PM 3PM - 6PM
2PM 5PM - 7PM

Cost

Delivery is FREE for orders over $30, excluding tax. Otherwise, we offer same-day delivery for just $4.99. 

In store pick-up is always complimentary.

Order Tracking

Want to track your order?  If you need more information, you can reach Pet Food Express at 510-924-3317 or contact your local Pet Food Express Delivery Hub by locating their contact information at the bottom of your confirmation email.

Do you see “Returned by Delivery Provider” as the tracking status? This means our courier was unable to deliver your order and you will be automatically refunded within 24 hours.

Cancellations

Need to cancel your order? Call us at 510-924-3317 or contact your local Pet Food Express Delivery Hub by locating their contact information at the bottom of your confirmation email. Please note that delivery fees are non-refundable once your delivery driver has been dispatched. 

We’ll hold store pick-up orders for 48 hours after the scheduled pick-up time. If the order is not picked up in that time, we will issue an automatic refund.

Returns

Problem with your purchase? Don’t hesitate to bring it back for a full refund. Even if it’s been opened, and even if there’s slobber on it. Just come in to any Pet Food Express location. While you’re here, we would love to speak with you to help you find the right solution for your needs. 

To make it easy, please bring a copy of your receipt, valid ID, and the credit card used for purchase. Please also bring the product with you, even if it is opened or otherwise impractical for resale. We repackage and donate opened but usable products to local animal rescue groups.

Go to www.petfoodexpress.com/stores for a full list of Pet Food Express locations. Delivery fees are only refundable if we made an error in fulfilling or delivering your order.

Buy 3, Get the 4th Free

Many of our vendors have what are called Minimum Advertised Pricing policies that govern the prices at which we can advertise their products outside of our physical locations. This includes displaying prices in online stores. Because of this, we cannot offer our Buy 3 discount for online purchases. Our in-store B3G4F program has not changed.