Three ways to get your
questions answered:
Pick your way, and always connect to a real person!
Chat Live
Can’t visit our stores or reach us
by phone? You can ask your
question(s) and chat with a
real Pet Expert online!.
Click here to
start a chat now.
Call Us
Our Pet Experts are happy to
help you. Please feel free to
reach
us Mon—Sat, 9AM—8:30PM,
or Sunday, 9AM—7:30PM, at
(510) 609-3600.
Drop by a Store
Our Pet Experts can help you
with any concerns or questions
that you may have. Find your
local store
here and drop in
during
business hours for
assistance.
What can I ask?
From food consultations to finding information about
specific products, our Pet Experts are here to
help you
with all things pet related. If you’ve got a question, we’ll
try our best to find a solution for your
pet’s
needs!
- food, appetite, and nutrition
- supplements and gut health
- fleas / allergies
- sanitation / litter
- skin and coat
- training
- grooming and bathing
- pet anxiety and boredom
- substitutions for products
- age-related concerns
- new pet questions
Meet some of our Pet Experts!
Lindsey J.
Before she worked here, Lindsey was a customer first! She was hired at
Pet Food Express in 2008 as a
Sales
Consultant and worked her way up to
District Manager in Southern California.
What are your favorite customer questions?
I love challenging questions from pet parents, but I’d say that my
favorite topic is nutrition! There are
so many food options and every
pet is unique, so finding the right match can sometimes drastically
change
the health and quality of life of furry family members.
Angela H.
Angela has been with Pet Food Express for 11 years, having worked at
multiple locations, including
managing the Concord store for 7 years.
What are your favorite customer questions?
I love when pet parents ask me about cat food and litter. Cats are so
individual, and it’s so satisfying to
successfully find a food that
someone’s cat loves! I also wish more people would ask me about
rotational
feeding - go ahead and give me a call now, and I can tell
you all about it!
David C.
Prior to joining the Pack, David has enjoyed a long career in retail and
understands the customer
shopping experience. He’s been with Pet Food
Express over three years, having spent two years managing
in our stores.
What are your favorite customer questions?
I know a lot about pet foods and supplements, and I love getting into
the science of why a product
works
for a pet. Besides that, I love
talking about training. It’s such an important topic!