Retail & Return Policies
If your pet doesn't like it, we'll take it back.
If your pet doesn't like the food you bought from us, whether you got it delivered, picked it up or bought it in-store, simply return it to your local Pet Food Express along with your receipt within 30 days. We will exchange it for a food that your pet will love.
Got your receipt? Within 30 days of purchase, new items with packaging and receipt will be refunded. Credit and debit card purchases will be credited to the same card within 3-5 business days. Cash purchases will be refunded in cash.
No receipt? We're happy to issue an exchange or store credit at the lowest retail price in the last 60 days.
Refunds, credits, and exchanges require your name, address, and photo I.D. (Calif. Civil Code Sec. 1723).
Cash, Visa, Mastercard, Discover, American Express, traveler's checks, ATM/Debit cards, Pet Food Express gift cards, merchandise cards and online store credit*. We do not accept personal checks.
*Online store credit is only valid for online store purchases.
We honor competitors' & manufacturers' coupons!
Just bring them in to us! Competitors' coupons may not be combined with other offers.
We will beat our competitors' price on any identical item!
How it works: If the price of the item is $10 or less, we will beat the competitor's price by 10%. If the price of the item is more than $10, we will beat it by $1.00. Guarantee does not apply to Acana and Orijen brand foods.
Who is a competitor? Any retail store in our market area. We must be able to verify the competitor's price through a current ad, a receipt dated within the prior 30 days, or a phone call to the retailer.
What makes an item identical? The product, packaging, size, weight, and condition must all be identical. We may also match the purchase terms, conditions, or limitations applied by our competitor.
This policy is subject to change.
Buy 3 today and get the 4th free in these categories:
Raw, Freeze-Dried, & Dehydrated
Treats & Deli
Pet Wash Tokens
*Buy 3, Get the 4th Free is only offered for in-store purchases. The free item will be the least expensive item. This offer may not be combined with any other discount. Offer does not apply to Acana, Essence, Farmina, Fromm, JustFoodForDogs, Orijen, Stella & Chewy's, and Zignature; ask us for program details.